Answers to your Questions
What Shipping Methods Are Available?
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How Long Will It Take To Get My Package?
We ship every item on the same business day. While we can’t predict exactly when items will arrive, if you select a shipment type which has tracking information you’ll be able to know exactly when your product will arrive.
The following is an estimated shipping time (UPS/DHL)
US/Canada: 2- 5 business days
International: 3-5 business days
I’d like to become a distributor of your brand, whom do I contact?
We always enjoy spreading the love across the globe. Please contact us at: firstname.lastname@example.org
What Payment Methods Are Accepted?
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Do I have to pay customs and import duties?
In many countries you will not have to pay customs and import duties on our products; however some countries will require you to do so. Please check the customs in your country.
ORDERS AND RETURNS
Returns / Exchange
We stand behind the quality of our product.
We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you have received it. It must also be in the original packaging. Please email us at email@example.com to initiate the process.
Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 7 business days.
How Can I Cancel Or Change My Order?
Until you receive a confirmation that your order has been dispatched you can cancel your order. Please log in, go to the “My Orders” page and cancel your order.
Do I need an account to place an order?
No. You can order as a guest, however we recommend signing up to have an account with us.
How Do I Track My Order?
If you choose a shipping method with tracking, once your order has been dispatched you will receive an email with a tracking number/link. If you’re having troubles with the link or tracking code please contact our sales as soon as possible so that they may check with the shipping company.